Die-Tech Off-road LLC
      American steel.
American made.

sales/service (678) 423-2876
fax (770) 836-1062
email


Terms and Conditions

Ordering

Shipping and Returns

Support


Ordering

We accept orders through our website or over the phone.  You can also send us an email with your phone number and we will call you to initiate the order.  Please do not send credit card information through email.  We sorry, but currently we can only accept orders over the Web for U.S. customers.

Our current payment processing through the website handles orders of one type of item at a time.  You can place separate orders or call us to place an order for multiple items.  Most in stock product that is purchased before 3 PM ET will ship the same day. 

Secure Ordering

Online Payments

You can shop at dietechoffroad.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

DietechOffroad.com is registered with the Authorize.Net Verified Merchant Seal program.

Order Changes

Please call or email us if you need to change your order after it has been placed.  Please include a detailed description if you send an email.  Our contact information is available on the Contact Us page.

Order Cancellation

Please call us to cancel an order that has not been shipped.  A 10% cancellation fee will apply to orders for custom product on order.  No fee will apply to stocked product.  Cancellations are not allowed on orders that have been shipped.

Please do not email order cancellations.

Price Protection

We are committed to delivering you the best possible price.  Therefore, if a price ever drops on a product you purchased within the last 30 days we will credit the difference to your next order.  You need to contact us, but do not need to place an order within the 30 days to receive the credit.


Shipping and Returns

We ship most items through UPS or US Postal Service.  Each product has a standard shipping rate that is available during checkout.  You can place an order over the phone if you want to pay the actual shipping cost, or if you have special shipping arrangements.

International Shipping

We currently offer international shipping to our customers in Canada.  Call us about international shipping outside of Canada.

Return Policy

All returns require prior authorization.  A restocking fee of 20% may apply to some product.  No restocking fee applies to product damaged in shipping or from order fulfillment problems.  A cash refund is available within 30 days of initial purchase provided prior approval is obtained.  No refunds will be accepted without prior approval.  Returns after 30 days will be for product replacement only.  Product replacement returns require prior authorization.

Lost or Damaged Shipment

Please call us if your shipment is lost or damaged.


Support

Installation Assistance

We provide detailed instructions for all of our products that require installation.  In most cases we recommend professional installation of our products.   Please call or email us with any questions and we will do our best to assist you.

Product Warranty

Our product warranty is generally one year from the date of sale.  This warranty may vary from product to product.  Please consult the documentation that came with your order for specific warranty information.